Question 1

Who can order from Flatpack Kitchens?

Accepted Answer

Our cabinetry is designed for builders, cabinet makers, tradespeople and experienced DIY renovators. You can create a free online account and use our ordering system to configure and price cabinetry for your project.

Question 2

How does the online ordering system work?

Accepted Answer

Create your free account and start a new project in our online ordering portal. You can select your cabinets, enter the required dimensions, choose available options and build your order online. Pricing is calculated as you go, so you can see the cost of your cabinetry without having to wait for a traditional quote.

Question 3

Is it free to create an account?

Accepted Answer

Yes. Creating an account and using our online cabinetry ordering system is free.

Question 4

How do I get a quote?

Accepted Answer

The quickest way to obtain a quote is through our online ordering system. Simply configure the cabinetry you require and your pricing will be calculated as you build your order. This makes it easy to change cabinet sizes or options and immediately see how those changes affect the price.

Question 5

Are your cabinets standard sizes?

Accepted Answer

No. One of the major advantages of our system is the ability to order custom-sized cabinetry. Rather than having to design your project around a limited selection of standard cabinet sizes, you can configure cabinets to suit your available space within the parameters of our manufacturing system.

Question 6

How accurate do my measurements need to be?

Accepted Answer

Very accurate. Your cabinetry is manufactured according to the dimensions you enter when placing your order. We recommend carefully checking all measurements before submitting an order for manufacture. If you're unsure about measuring your project, consider having an experienced installer or tradesperson check your measurements.

Question 7

Do you come to my property to measure?

Accepted Answer

Flatpack Kitchens is primarily an online cabinetry supply service, so customers are responsible for supplying the measurements required for manufacture. This helps us keep the ordering process efficient and our cabinetry competitively priced.

Question 8

Can I save a project and come back to it?

Accepted Answer

Yes. Your online account allows you to work on your cabinetry project without having to complete the entire order in one sitting. You can return to your project before placing your final order.

Question 9

Can I use the system for more than kitchens?

Accepted Answer

Absolutely. Although kitchens are a major part of what we manufacture, our cabinetry can potentially be used throughout the home. Depending on the products available in our catalogue, this can include laundries, wardrobes, storage cupboards, office cabinetry, garage storage and other cabinetry projects.

Question 10

Is Flatpack Kitchens only for trade customers?

Accepted Answer

No. Our system is suitable for both trade customers and experienced DIY renovators. Trade customers can use the system to efficiently quote and order cabinetry for their projects, while capable DIY customers can order custom cabinetry without going through a traditional kitchen retailer.

Question 11

Do you offer trade accounts?

Accepted Answer

Yes. Builders, cabinet makers and other eligible trade customers can register for a trade account. See our trade page to apply online.

Question 12

Do the cabinets arrive assembled?

Accepted Answer

Our primary product is flatpack cabinetry, designed to be efficiently transported and assembled ready for installation.

Question 13

Is flatpack cabinetry difficult to assemble?

Accepted Answer

The cabinetry is manufactured to make assembly as straightforward as possible for someone with appropriate DIY or trade skills. Components are precision manufactured and prepared for assembly. We recommend following the assembly instructions carefully and using a professional installer if you're not confident assembling or installing cabinetry yourself.

Question 14

Does my cabinetry include hardware?

Accepted Answer

The hardware supplied will depend on the cabinet and options selected in your order. Your online order will show the components and available hardware associated with your cabinetry.

Question 15

What materials do you use?

Accepted Answer

We use quality cabinetry board and finishes selected for durability, appearance and suitability for modern kitchens and cabinetry. A range of colours and finishes is available through our online ordering system.

Question 16

Can I choose different colours and finishes?

Accepted Answer

Yes. You can choose from the available colours and finishes offered through our online ordering system. The available selections may vary depending on the cabinet component, material and product range.

Question 17

How long will my order take?

Accepted Answer

Lead times depend on the materials selected, the size of the project and current manufacturing demand. Your expected manufacturing or dispatch timeframe will be provided as part of the ordering process.

Question 18

Do you deliver throughout New Zealand?

Accepted Answer

Flatpack Kitchens is a nationwide cabinetry supply service. Delivery options and timeframes for your location are confirmed during checkout.

Question 19

Can I collect my order?

Accepted Answer

Yes. Factory collection is available — you can choose pickup during checkout when placing your order.

Question 20

What happens if something arrives damaged or is missing?

Accepted Answer

Contact us as soon as possible and provide details and photographs of the issue. We'll review the order and work with you to resolve any manufacturing, packing or freight issue in accordance with our terms and conditions.

Question 21

What happens if I enter the wrong measurements?

Accepted Answer

Because your cabinetry is manufactured specifically to the dimensions and selections submitted through your account, customers are responsible for checking their measurements and specifications before approving an order for manufacture. Once manufacturing has commenced, changes may not be possible and incorrectly ordered components may need to be remade at additional cost.

Question 22

Can I change an order after I submit it?

Accepted Answer

Contact us immediately if you realise you've made a mistake. If your order has not entered production, we may be able to make changes. Once manufacturing has started, however, changes may not be possible.

Question 23

I forgot my password. What should I do?

Accepted Answer

Use the Forgot Password option on the login page and follow the instructions sent to your registered email address. If you don't receive the email, check your junk or spam folder.

Question 24

Do I need to be an experienced cabinet maker to use the system?

Accepted Answer

No. However, you should be comfortable measuring, planning, assembling and/or installing cabinetry, or have someone available who can assist you. Our system gives you considerably more control over your cabinetry than purchasing standard-size cabinets, but with that flexibility comes responsibility for ensuring your measurements and selections are correct.

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